Our Public Liability Insurance Policy.

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What is the purpose of this document?

Great North Exterior Cleaning is committed to protecting the privacy and security of your personal information. This privacy notice describes how we collect and use personal information about you after you contact us. In accordance with  the General Data Protection Regulation (GDPR) .  It applies to all customers past and present.

Great North Exterior Cleaning is a "data controller". This means that we are responsible for deciding how we hold and use information about you. We are required under data protection legislation to notify you of the information contained in this privacy notice.

This notice applies to current and former customers and also to all potential customers who contact us through all possible means.

Data Protection Principles

We will comply with data protection law. This says that the personal information we hold about you must be:

1. Used lawfully, fairly and in a transparent way

2. Collected only for valid purposes that we have clearly explained to you and is not used in any way that is incompatible with those purposes.

3. Relevant to the purposes we have told you about and limited only to those purposes.

4. Accurate and kept up to date

5. Kept only as long as necessary and for the purposes we have told you about

6. Kept securely.

The kind of information we hold about you

Personal data, or personal information, means any information about an individual can be identified.

We will collect, store and use the following information about you:

Personal contact details such as name, title, address, telephone numbers and email addresses.

Your reason and nature of enquiry for contacting Great North Exterior Cleaning.

Date of any work done by us and amount paid for same work

Photographs of both before and after cleaning for use on all our social media accounts.

How is your information collected?

We collect information about customers through our contact us forms supplied by the customer and also through information offered by the customer verbally.

How we will use information about you

We will only use information about youwhen the law allows us to. Most commonly we will use the information in the following circumstances:

1. Where we need to use the information to carry out work for you including supplying quotations.

2. Where we need to comply with a legal obligation

We may also use your personal information in the following situation, which are likely to be rare:

1. Where we need to protect your interests (or someone else's interests.

2. Where it is needed in public interest.

Situations in which we will use your personal information

To visit your home or place of work in order to provide quotations and to carry out work as requested by you.

To call you or email you as a means of communication.

To periodically contact you to solicit work on an infrequent basis.

Automated decision making

We do not employ automated decision making processes, however we will notify you in writing if this position changes

Data sharing

We do not share your information with anyone unless legally required to do so by governmental bodies (e.g Police)

Data security

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition we limit access to your personal information to employees who require your information in order to carry out their work. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.

Data retention

How long will you use my information for?

We will retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purpose of  satisfying any legal, accounting or reporting requirements.

Rights of access, correction, erasure and restriction

Your rights in connection with persona information

Under certain circumstances , by law you have the right to :

1. Request access to your personal information (Commonly known as a "data subject access request") This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.

2. Request correction of the personal information we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.

3. Request erasure of your personal information. This enables you to ask us to delete or remove any personal information we hold about you where there is no good reason for continuing to process it. You also have the right to ask us to delete or remove any personal information where you have exercised your right to object to processing (see below)

4. Object to processing of your personal information where we are relying on our legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.

5. Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.

No fee usually required

You will not have to pay a fee to access your personal information (or to access any of the other rights). However we may charge a reasonable fee if  if your request for access is clearly unfounded or excessive. Alternatively we may refuse to comply with the request in such circumstances.

What we may need from you

We may need to request specific information from you in order to confirm your identity and to ensure your right to access the information (or to access any of your other rights). This is another appropriate security measure to ensure your personal information is not disclosed who has no right to receive it.

Right to complain

You have the right to make a complaint at any time to the Information Commissioners Office (ICO), the UK supervisory authority for data protection issues.

Changes to this privacy notice

We reserve the right to update this privacy notice at any time, and we will provide you with a new privacy notice when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal information. 

If you have any questions about this privacy notice please contact rob@greatnorthexteriorcleaning.co.uk